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FTD, Groupon get complaints, offer flower refunds
Laura Heller, AOL. Seems a glitch in the system charged Groupon users full price on sale items, but both Groupon and FTD seem eager to resolve the issue, although there were probably some burned and spurned flowerless customers this Valentine's Day. The FTD deal, offered Feb.
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Complaints started popping up on Groupon's community site almost immediately about the price discrepancy. This, in addition to negative feedback prompted Groupon to pull the deal a day early.
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For those who already purchased items that were on sale on FTD. Anyone looking for a refund can call or email support groupon. Both Groupon and FTD claim the pricing issues weren't intentional. Absolutely not.
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Because there was some confusion with a few, we decided to step up and do the right thing to make sure everybody was happy. I bought a Groupon for a manicure and pedicure last year that proved difficult to use. Apparently the salon was overwhelmed and couldn't accommodate everyone in a timely manner. I contacted Groupon customer care and before I could even get the word "refund" out, was granted a credit for the full purchase price.
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Just when it seems Groupon is about to jump the shark -- see its Super Bowl commercial debacle -- it manages to redeem itself with a great deal or admirable customer service response. It's also quick to admit when something is wrong. Every business messes up sometime, but it's how a company deals with its mistakes can make all the difference.
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He also rewarded his repeat customers by establishing a Frequent Flowers Club. Find the latest Flowers coupon codes, online promotional codes, and the overall best coupons. Browse our promo page to find the best Teleflora coupon codes. FTD Coupons - September Promotional Codes Get flowers fast occasion flowers, gifts, orchid plants, online flower delivery at best prices.
Shoppers can share the FTD.